LumeRest Shipping Policy

We want your LumeRest to reach you as smoothly as possible. Here's what to expect once you place your order.

Processing Time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Time

Once shipped, delivery typically takes 8–14 business days. LumeRest ships from our international fulfillment center, so please allow for this window — we know waiting isn't fun, and we're working to get your order to you as quickly as possible.

Shipping Costs

Shipping is calculated at checkout based on your location.

Where We Ship

We currently ship to addresses within the United States only. We're working on expanding to more countries — check back soon if you're outside the US.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow its journey. If tracking hasn't updated in a while, don't worry — this is common with international shipments and doesn't necessarily mean anything has gone wrong.

Delays

Occasionally, factors outside our control — customs processing, carrier delays, weather, or high shipping volume — can affect delivery times. If your order hasn't arrived within 14 business days, reach out to us at support@lumerest.com and we'll look into it right away.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors or your local post office first, as this is often a temporary tracking delay. If it's genuinely missing, contact us within 7 days of the "delivered" status and we'll help sort it out.

Questions?

Email us anytime at support@lumerest.com — we're happy to help.