LumeRest Return & Refund Policy

We want you to love your LumeRest. If it's not the right fit for you, we're happy to help — here's how returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your LumeRest to request a return or refund.

We know international shipping can be a bit of a leap of faith, so to make this easy on you: in most cases, you won't need to send anything back. Once your request is approved, we'll issue a refund or send a replacement directly — no return shipping, no hassle.

How to Start a Return or Refund

Email us at support@lumerest.com with your order number and a brief description of the issue. If your device arrived damaged, doesn't turn on, or isn't working as expected, please include a photo or short video — this helps us sort it out quickly, usually within 1–2 business days.

Damaged, Defective, or Wrong Item

If your LumeRest arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with photo or video evidence. We'll cover the cost and send a replacement or issue a full refund — you will not be asked to return the item.

Change of Mind

If your LumeRest simply isn't the right fit for you, reach out within 30 days of delivery and we'll sort out a refund or exchange. Since we're a small, direct-to-you brand, we ask that change-of-mind requests be made in good faith — we reserve the right to review requests on a case-by-case basis.

Refund Timing

Once your request is approved, refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to reflect the refund on your statement.

Order Delays

Please allow up to 14 business days for delivery. If your order hasn't arrived within that window, email us at support@lumerest.com and we'll look into it right away — most delays are resolved quickly, and we're happy to send a replacement or refund if your order is lost in transit.

Questions?

We're a real, small team and we read every email. Reach us anytime at support@lumerest.com — we're happy to help.